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FAQs

General

Yes! As Canada's leading online vintage clothing retail store, we do our due diligence to ensure that each product is 100% authentic. This process includes examining tags, materials, stitching, and more. In the odd chance we upload a bootleg, it will be clearly stated within the product title.

Yes. We sell pre-worn garments that can be up to 40 years old, and as a result each item goes through a professional cleaning process. If signs of wear persist after this process, they are stated within the product description.

We're an online-only store based out of Toronto, Canada.

Each item uploaded is measured, and depending on the type of product, it may have a different set of measurements. If you want to see a visual to understand from where each product is measured, please refer to the "Measurement Guide" pop-up within each product page.

Yes! We can send additional pictures for pieces we have listed. Please email us at info@vibnvintage.com to request additional pictures.

Payments can be made via Visa, PayPal, Apple Pay, MasterCard, and American Express. We've also partnered with Sezzle to provide you with a 'Buy Now, Pay Later' option — just select Sezzle at checkout.

Shipping & Returns

Upon placing an order with us, you'll receive an email confirming your purchase.
As soon as your order is dispatched, you'll receive another email from us with your tracking number. If the email is nowhere to be found in your inbox, please check your spam and/or junk folder.

For more information on shipment and delivery times, please check our Shipping Policy.

Shipment charges are dependent on where you are located; however, you may qualify for free-shipping if you meet a certain threshold.

Please refer to our Shipping Policy for more info.

We understand that the sizing and fitting of clothing can vary depending on the brand. Keeping that in mind and understanding that a return process can be disappointing, we've come up with a seamless and worry-free return process!

Click here and follow the instructions to initiate a return.

If you'd like to learn more about our Return Policy, click here.

Mystery Box

Our mystery box prices are shown in CAD (Canadian Dollars). If you're seeing a different price, it is converting to your primary currency. However, you will still receive 2x the value of the box!

All boxes are made to order and can take between 5-7 business days for our team to curate them.

You can expect to receive items from the following categories: jackets, sweatshirts, sweaters, hoodies, windbreakers, t-shirts/shirts, and bottoms.

Mystery boxes are final sale and non-refundable/non-exchangeable.

Still need help?

You can get in touch with us by sending us an email at info@vibnvintage.com or by clicking the button below and submitting our contact form: