HOW TO CREATE A RETURN:

1. Click the 'Start Return' button and enter your order details

2. Once approved, take your return items to a local post office.

3. Send it back to us and wait for an email with your store credit or refund confirmation.

Terms & Conditions

Orders can be returned for store credit within 30 days from the date of purchase. Only orders that have been approved by our returns portal will be accepted.

A refund, inclusive of postage costs, is only available on faulty orders which include major stains or rips that were not stated within the product description, or if the wrong item(s) was sent. If this is the case, please select "Poor quality / Faulty" as the reason of return and upload clear pictures of the issue(s) which will allow the team to process the return as soon as possible.

Please note, if duties are charged upon arrival of the returned package, it will be deducted from your refund. Once your order has been received and examined, a store credit voucher will be sent to you.

We apologize if a faulty item was sent to you. If this is the case, please read and follow the instructions below:

A refund, inclusive of postage costs, is only available on faulty orders which include major stains or rips that were not stated within the product description, or if the wrong item(s) was sent.

If this is the case, please select "Poor quality / Faulty" as the reason of return and upload clear pictures of the issue(s) which will allow the team to process the return as soon as possible.

Once the order being returned arrives at our facility, our quality control team inspects the contents of the package to cross-check the condition and issues. An email including the store credit or a refund confirmation is sent within 24 hours after inspection.

Still need help?

You can get in touch with us by sending us an email at info@vibnvintage.com or by clicking the button below and submitting our contact form: